Thank you for choosing Bermuda Brims. We want to ensure your complete satisfaction with your purchase. In the event that you are not entirely happy with your brim, we have established the following return policy:

1. Eligibility:
   • Returns are accepted within 30 days from the date of delivery.
   • The brim must be in its original condition, with all tags and labels attached.
   • The brim must be unworn, unused, and free from any signs of damage or alteration.
2. Return Process:
   • To initiate a return, please contact our customer service department by emailing contact@bermudabrims.com. Provide your order number, the reason for the return, and any relevant details.
   • Our customer service team will provide you with  instructions on how to proceed.
   • Securely package the brim, preferably in the original packaging, along with a copy of the original receipt or order confirmation.
3. Return Options:
   • Exchange: If you wish to exchange the brim for a different size, color, or style, please indicate your preference when contacting our customer service department. We will assist you in finding a suitable replacement based on availability.
   • Refund: If you prefer a refund, please specify it during the return process. The refund will be issued to the original payment method within 7-10 business days after we receive and process the returned item.
4. Return Shipping:
   • The customer is responsible for the shipping costs associated with the return, unless the brim was received in a damaged or defective condition.
   • We recommend using a trackable shipping method to ensure the safe return of the brim. We cannot be held responsible for lost or damaged packages during the return transit.
5. Exceptions:
   • Customized or personalized brims, including those with embroidered names or logos, are not eligible for return unless they arrive in a damaged or defective condition.
   • For hygiene reasons, brims that have been visibly worn, soiled, or altered cannot be returned.
6. Damaged or Defective Items:
   • If you receive a damaged or defective brim, please notify our customer service department immediately with relevant details and photographic evidence, if possible. We will arrange for a replacement or refund, including the return shipping costs.

Please note that our return policy is subject to change without prior notice. We reserve the right to refuse returns that do not meet the eligibility criteria mentioned above or if the cap has been tampered with or misused.

We strive to provide excellent customer service and will do our best to ensure your satisfaction with our products.